Privacy Policy

1. Who We Are

Derby City Facility Solutions, a division of FAIF Enterprises LLC, provides professional cleaning and facility services in Louisville, Kentucky and surrounding areas. This Privacy Policy explains how we collect, use, and handle information submitted through our website.

2. Information We Collect

We collect information you voluntarily provide when submitting a quote request or contacting us. This may include your name, phone number, email address, company or organization name, job title, property address, property details, service requests, and optional photographs or additional information you choose to include. We do not collect payment information through this website.

3. How We Use Your Information

We use the information you provide to respond to your inquiry, prepare service recommendations, communicate about requested services, and operate the website. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information submitted through our contact or quote forms will not automatically be used for promotional emails or text messages without your separate consent.

4. Data Retention

We retain inquiry information for a reasonable period to fulfill the purpose for which it was collected. You may request deletion of your information at any time by contacting us at the address below.

5. Cookies and Analytics

Our website may use cookies or similar technologies to support site functionality. We do not use third-party advertising cookies. If analytics tools are used, they are configured to respect user privacy.

6. Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To exercise these rights, contact us at the information below.

7. Privacy Questions

Direct privacy questions or requests to:

Derby City Facility Solutions — a division of FAIF Enterprises LLC
Louisville, Kentucky
Phone: 214-776-9501
Email: [email protected]

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.